Contact Center
Agent Performance Scorecard
Every agent against every KPI target, with a weighted score.
CoachWatchOn Track
$19Buy $19
New: email alerts for any Google Sheet →
Spreadsheets that tell you what needs you.
Templates for running a team, a shop, a kitchen, a rental, your money, your job hunt and your big day. Type in the yellow cells. Every sheet flags what is over, overdue or off track the moment it happens.
2 free templatesNo macrosNo sign-up
| Item | Value | Status |
|---|
21templates, Excel and Google Sheets
12collections, from call centers to weddings
8free calculators, no sign-up
0macros, add-ins or accounts needed
Built for
Team leadersCafe ownersLandlordsFreelancersTeachersCouples planning a weddingJob huntersTravellersRenovatorsStudentsShop ownersAnyone with a budgetTeam leadersCafe ownersLandlordsFreelancersTeachersCouples planning a weddingJob huntersTravellersRenovatorsStudentsShop ownersAnyone with a budget
Team leadersCafe ownersLandlordsFreelancersTeachersCouples planning a weddingJob huntersTravellersRenovatorsStudentsShop ownersAnyone with a budgetTeam leadersCafe ownersLandlordsFreelancersTeachersCouples planning a weddingJob huntersTravellersRenovatorsStudentsShop ownersAnyone with a budget
How it works
Three steps. No formulas to learn.
01
Type in the yellow cells
Your numbers go in the yellow cells. That rule is the same in every template.
0
02
Formulas do the thinking
Every other cell is a formula that compares your number to its target.
fx
03
The sheet flags what needs you
Over, overdue, off track. You see it the moment it happens.
Over budgetDue soonOn track
Try it live
Change a yellow cell.
This is a real slice of three templates. Type a number and watch the sheet decide what needs you.
| Category | Plan | Spent | Left | Status |
|---|
| KPI | Target | Agent | Weight | Hit |
|---|
| Item | On hand | Reorder at | Status |
|---|
0
left this month
Yellow cells are yours. Everything else is a formula. Same rule in every template, so there is nothing to learn.
Get a free template
The store
21 templates. 12 worlds.
Tap any preview to see the real file with example data.
Contact Center
1:1 Coaching Tracker
See if your coaching actually moved the number.
OverdueImproved
$19Buy $19
Contact Center
Shift Leader Evaluation
Weighted, evidence-first monthly reviews.
DevelopingStrong
$15Buy $15
Contact Center
Monthly Business Review Pack
Target vs actual, MoM and YTD from one dropdown.
MissHit
$29Buy $29
Small Business
Small Business Bookkeeping
A Profit & Loss that builds itself by month.
LossProfit
$15Buy $15
Small Business
Inventory & Stock Tracker
Reorder flags before you run out.
Out of stockReorder
$12Buy $12
Small Business
Customer Feedback Tracker
Your satisfaction score and every open follow-up.
Open
$9Buy $9
Small Business
Salon & Barber Client Book
Who is due back, who stopped coming, and what each chair earns.
LapsedDue backBooked
$12Buy $12
Personal Finance
Monthly Budget Planner
Every category flagged the moment it slips.
OverNear limitOK
$9Buy $9
Personal Finance
Debt Payoff Planner
Snowball or avalanche, and the debt to hit first.
Never
$7Buy $7
Personal Finance
Savings Goals Tracker
Exactly how much to save each month.
OverdueDone
FreeDownload free
Health
Workout & Habit Tracker
Daily habits and every lift, in one file.
Below 50%80%+
$7Buy $7
Freelancers
Invoice & Client Tracker
Overdue invoices flag themselves.
OverdueUnpaidPaid
$12Buy $12
Education
Study & Exam Planner
Hours left, days left, hours a day needed.
BehindDue soon
$7Buy $7
Events
Wedding & Event Planner
Budget, guests and checklist in one file.
OverPending
$15Buy $15
Property
Rental Property Tracker
Who paid, who is late, which leases end soon.
LateEnds soonPaid
$15Buy $15
Restaurants
Menu Costing & Pricing
Plate cost, food cost % and the price to charge.
RepriceWatchOn target
$12Buy $12
Careers
Job Application Tracker
Follow-ups flag themselves. See what is working.
Follow upInterview
$7Buy $7
Travel
Trip Planner & Splitter
Budget the trip, then settle up fairly.
OverPays inIs owed
$9Buy $9
Home
Home Renovation Planner
Over budget and late jobs flagged for you.
LateOver budgetDone
$12Buy $12
Education
Teacher Gradebook
Weighted grades and at-risk students, automatically.
At riskWatchOn track
$9Buy $9
Free calculators
Quick answers. Free.
Work it out in your browser, no sign-up. When you need to track it for real, each one points to the template that does.
=NPER(rate/12,-pay,bal)Debt PayoffHow long will this debt take to clear?→=PMT(rate/12,n,-pv,fv)Savings GoalHow much do I need to save each month?→=plate_cost/priceFood Cost & Menu PriceWhat should this dish cost on the menu?→=(rent*12-costs)/priceRental YieldWhat does this rental really return?→=calls*AHT/(interval*60)Erlang C StaffingHow many agents do I need on the phones?→=SUM(paid)/COUNT(people)Trip Cost SplitterWho owes whom after the trip?→=income*{50%,30%,20%}50/30/20 BudgetHow should I split my income?→=revenue/billable_hoursFreelance Hourly RateWhat should I charge per hour?→Free downloads
Two are free. Keep them.
Full working files. No card needed.
Free
Agent Scorecard Lite
For contact center team leaders. Three KPIs, ten agents, and an On Track, Watch or Coach flag for every agent.
Download freeFree
Savings Goals Tracker
Set a target and a date. See your progress and exactly how much to put aside each month.
Download freePacks
Buy the range. Pay less.
One-time payment, instant download, free updates.
Contact center team leaders
TL Pro Kit
$99
Scorecard, Coaching Tracker, SL Evaluation and MBR Pack, plus a 9-page playbook on huddles, coaching, reviews and your first 90 days.
Get the Pro KitShops and small businesses
Small Business Pack
$29$36
Bookkeeping with a live Profit & Loss, Inventory with reorder flags, and a Customer Feedback Tracker.
Get the packYour own money
Money Pack
$15$16
Monthly Budget Planner and Debt Payoff Planner, with the Savings Goals Tracker included.
Get the packAll-Access
Every template in every collection, plus the TL Playbook. Every template added to the store later is yours too.
Membership
Join the Club.
Every template in the store, plus new ones as they land. Cancel any time and keep what you downloaded.
✓
All 21 templates, todayEvery collection, plus the TL Playbook.
✓
New templates every monthAdded to your library the day they launch.
✓
Vote on what gets built nextMembers pick the next template from a shortlist.
✓
20% off custom buildsWhen you need something made just for you.
✓
Every update, freeFixes and improvements to any template you have.
Custom builds
Need one built for you?
Tell us what you track today and what keeps going wrong. You get a fixed price by email before any work starts.
Make it yours
$49
Any Cellsmith template, adapted to you.
- Your categories, KPIs and labels
- Your logo and brand colours
- Ready in 3 working days
Built from scratch
$249from
A new template built to your brief.
- Flags and summaries for your process
- Two rounds of changes
- Ready in 1 to 2 weeks
Team system
$690from
Connected sheets that run a team or a business.
- Scorecards, trackers and a monthly review
- Setup guide for your team
- Quoted to your scope
FAQ
Good questions.
Yes. Built for Excel and tested to open in Google Sheets with formulas, dropdowns and colour flags intact.
No. Type in the yellow cells. Everything else calculates, and every file opens on a short Start Here guide.
Yes. Names, targets, categories, weights and thresholds all live in cells you control. Nothing is hardcoded.
Any. Amounts are plain numbers, so they work in dollars, pounds, euros, dinars or anything else.
Yes. Download it, use it, keep it. No card needed.
You keep every file you downloaded. You just stop getting new ones.
Send the brief, get a fixed price by email, pay to start. You approve the result before it is final.
Use them across your own team, household or business. Please don't resell or redistribute them.
Email hello@cellsmith.org. We reply within 2 working days.
Stop hunting for problems in your sheets.
Let the sheet find them. Start with a free template, or try one live right now.